Overview
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our New Business Insurance Team. Supervises a team of employees who receive telephone calls from customers or potential customers and also has their own workload. Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. Familiar with a variety of insurance sales concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. How you'll make an impact Summary of the role: In this role, you will be managing a team of 4 new business sales agents who are all currently performing to an impressive standard! Some of your main responsibilities will be: Motivating, developing, and empowering a high-performing team of Sales Agents to deliver results and exceed targets. Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements. Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential. Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs. Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction. Collaborating with the Sales & Service Manager to shape sales strategies, identify new opportunities, and stay ahead of market trends. Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance. Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment. Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation. Benefits: A generous base salary of £26,000 - £32,000 DOE plus bonuses. Monday – Friday, 8 hour working day between 9am – 5pm Benefits include 25 days holiday, pension, and life insurance. Training opportunities, fully funded qualifications, and learning and development courses. Progression opportunities. Department events. Fun, positive work culture. Gallagher Premiership Rugby Tickets. Gallagher Benefits Choice Portal. Employee referral scheme. About You Skills and Experience Required/Desired: Candidates must have proven experience working in insurance or financial services. A proactive, solution-focused mindset with a flexible, can-do attitude. Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership. Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism. A natural leader with the ability to motivate others and drive performance through strong people management. Highly organised and self-motivated—skilled at prioritising, meeting deadlines, and delivering results under pressure. A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…