Job Description Role: Senior Liability Adjuster Location: Glasgow (Hybrid) Salary: Competitive PURPOSE OF ROLE Lawes are looking for an experienced senior liability adjuster who is interested in joining the specialist liability and casualty team of a leading claims management company in Glasgow (hybrid working). This global organisation handles a wide spectrum of liability claims from everyday incidents such as slips and trips to complex cases involving third-party liability in catastrophic events. The position offers a hybrid working model, combining time in their Glasgow offices with the flexibility of working from home. Experience of EL and PL claims essential. KEY RESPONSIBILITES Proactively manage and resolve a diverse portfolio of third-party liability claims, ensuring timely and effective outcomes. Conduct thorough investigations to determine liability, while offering clear guidance and support to policyholders within agreed timeframes. Handle a varied caseload comprising employers’ liability and public liability claims, including both report-only and full lifecycle (cradle-to-grave) cases. Build and maintain strong client relationships by meeting service level agreements (SLAs) and key performance indicators (KPIs) and engaging with clients and brokers to facilitate efficient claims resolution. Identify and overcome process barriers, taking ownership to resolve issues and gather all necessary documentation to support prompt claim settlement or denial. Contribute to business development initiatives through professional service delivery and stakeholder engagement. SKILLS AND EXPERIENCE Proven ability to handle the full range of EL / PL and product liability claims including claims involving third party property damage Extensive experience of writing investigation reports Extensive knowledge of the insurance market, especially liability claims Reputation and technical expertise gained within the adjusting market Strong communication and negotiation skill Good IT skills, with a keen eye for detail Full UK driving licence If you have the relevant experience or know someone that does please contact me now on 07880553345 or email us at admin@lawesgroup.co.uk