About the role
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day or a quick pick‑up for those on the go, we provide great service no matter the order. As a member of our Front of House team, you will help make every day a little better by serving food and drinks, keeping tables clean, and staying up‑to‑date with our menu and initiatives.
Responsibilities
* Serve customers quickly, efficiently and with care.
* Resolve customer complaints and relay information to the Café Manager.
* Maintain food freshness by following FIFO stock rotation.
* Adhere to food safety and hygiene regulations while keeping daily records.
* Accept deliveries and handle safe storage of food.
* Follow all operational policies and procedures.
* Clear and sanitise tables to keep the café clean.
* Maintain standards and ensure all food products are available.
* Stay up‑to‑date with business communications and new initiatives.
* Know the café’s menu inside out and serve food as intended.
* Prepare hot and cold drinks for customers.
Qualifications
* Commitment to excellent customer service.
* Knowledge of Health and Safety standards.
* Ability to work efficiently and maintain a clean environment.
Personal Skills
* Comfortable working in a team.
* Excellent communication with a proactive attitude.
* Ability to multitask and work well under pressure.
* Confident using initiative to improve ways of working.
* Good at planning and keeping things organised.
Benefits
* Colleague Clubcard after 3 months – 10% increasing to 15% after every payday, off most purchases at Tesco.
* Flexible working from day one.
* Retirement savings plan.
* Life Assurance.
* Free wellbeing services with a range of resources.
* Exclusive deals and discounts website.
* Uniform provided and policies to support all life moments.
* Holiday starting at 28 days (including Bank Holidays).
* Access to colleague networks for support and inclusion.
About Us
With 329 cafés across the country, our teams work closely to deliver the best customer experience. Tesco Café is proud of its inclusive culture where everyone is welcome and can be their authentic selves. We celebrate diversity and aim to reflect our customers in our workforce. We encourage flexible working and provide a fully inclusive recruitment process.
Location
London Colney, England, United Kingdom
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