Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. We have an exciting opportunity for an administrator to join our booking team in Ophthalmology. You would be part of a specialist booking team, booking appointments for injections and reviews for the complex MR service. This role will mean that you will provide excellent customer service to patients, relatives and carers. You will build good working relationships with the Consultants, the rest of the Admin Team and Nursing staff. You will need excellent communications skills as you will be dealing with the patients by phone, email and face to face. University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. Personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
Working pattern: Monday – Saturday 8-6 (flexible 37.5 hours per week)
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
This advert closes on Thursday 12 Mar 2026
Responsibilities
* Be part of a specialist booking team and book appointments for injections and reviews for the complex MR service.
* Provide excellent customer service to patients, relatives and carers.
* Build good working relationships with Consultants, the Admin Team and Nursing staff.
* Demonstrate excellent communications skills as you will be dealing with patients by phone, email and face to face.
* Support flexible working patterns and contribute to a positive team environment.
Requirements
* Excellent communications skills (phone, email and face to face).
* Ability to work with colleagues across departments and support a patient-facing administrative function.
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