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Countrywide is seeking a driven and professional customer service specialist to join an established, passionate team supporting the accounting functions within Countrywide’s estate agency network.
We are looking for a committed Arrears Coordinator to join our Arrears team, sharing our passion for customer service. The role involves providing credit control and debt recovery services on residential tenancies, liaising with tenants and guarantors regarding rent arrears via telephone and written communication, while keeping Landlord clients informed at all stages.
To succeed as an Arrears Coordinator, you will need to:
* Demonstrate outstanding customer service skills, handling situations with tact and diplomacy.
* Support customers efficiently and engagingly, with good telephone manners, strong communication skills, and numerical competence.
* Build strong relationships through rapport with customers and colleagues.
* Have a keen eye for detail, providing accurate information for legal evidence when required.
* Be willing to learn, proactively building knowledge of relevant legislation to ensure compliance.
What you get in return for a career as an Arrears Coordinator with Countrywide:
* 23 days of annual leave, increasing with service.
* Training and career progression opportunities.
* Industry-recognized qualifications.
* Discount schemes covering retail, entertainment, travel, and health.
* Free on-site parking.
About Connells Group
Countrywide is now part of Connells Group. You will be working for the UK’s largest property services group, serving customers nationwide across more than 85 brands. We have extensive coverage of the UK property market and are well-positioned to support our customers in residential and commercial property sectors.
Connells Group UK is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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