Job Title: Administrator
Salary: £12.30 per hour
Hours: Part Time 25 hours over 5 days (8am to 1pm 5 days per week)
Reports to: Customer Service Team Leader & Co-Practice Managers
The post requires flexible working including weekends and the ability to get to our branch surgery at Wetwang.
We are one of two GP practices in Driffield. We currently have two GP partners and five salaried GPs. The Doctors are supported by 3 Advanced Nurse Practitioners and 9 Practice Nurses/Health Care Assistants. The support staff includes PA's to the Doctors, Dispensers and the Customer Service Team. We work across 3 sites – The Medical Centre on Cranwell Road, Wetwang Surgery and we have administration offices on Mill Street in Driffield.
The practice takes over 2000 telephone calls per week, all of these calls are taken by the Customer Service Team.
JOB SUMMARY
* To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
TELEPHONE
* Ensuring we deliver excellent customer service
* To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
* Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
* Process repeat prescription requests in accordance with standard operating procedures
* Deal with visit requests
* Answering general enquiries, explaining practice procedures.
* Registration of new patients – computer data entry and medical records
* Processing and distribution of incoming and outgoing mail
* Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
RECEPTION – Driffield and Wetwang
* Ensuring we deliver excellent customer service
* To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures
* Front of house responsibilities, including greeting patients and directing them to the appropriate place
* Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
* Processing appointment requests
ADMINISTRATION
General administrative duties, data entry, word processing, scanning, processing and recording information as per practice standard operating procedures.
FINANCE and PROFITABILITY
* To comply with practice standard operating procedures for cash handling and petty cash.
* To have a thorough knowledge of the practice charges for private work and prescriptions, provide patient with a receipt and recording charge in the patients' records.
OTHER
* Opening premises and checking heating and ventilation
* Making drinks for the doctors and staff
* Ensure adequate supply of stationary for administration office
* Any other tasks allocated by managers
CONFIDENTIALITY
Individuals are expected to keep confidential, information relating to patients, carers, colleagues, other healthcare workers. The business of the practice may only be divulged to authorised persons in accordance with the practice policies and standard operating procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH AND SAFETY
* Assist in promoting and maintaining their own and others' health, safety and security as defined by the Practice Health & Safety Policy.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
EQUALITY AND DIVERSITY
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
PERSONAL DEVELOPMENT
To participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation of annual review of own performance
* Continued professional development
QUALITY
Will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making any suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet practice needs
* Effectively manage own time, workload and resources
COMMUNICATION
* Ensure interdepartmental co-operation and management to ensure smooth running of the practice
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise people's needs for alternative methods of communication and respond accordingly
Closing date for applications: 7th September
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the organisation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Job Types: Permanent, Part-time
Pay: £12.30 per hour
Benefits:
* Company pension
Work Location: In person