Role: Property Manager
Location: NW London
Employment Type: Permanent, Full-Time, Office-Based
Salary: Up to £40k, depending on experience
Working Hours: Monday to Friday: 9:00am - 6:00pm and every third Saturday: 10:00am - 3:00pm (½ day in lieu provided)
Pool Cars: Available for property visits (based at the office)
Role Overview:
We are seeking an experienced and proactive Property Manager to oversee a mixed portfolio of approximately 250 residential and commercial properties in an affluent area of NW London. This is a full-time, office-based role involving daily coordination with tenants, landlords, contractors, and internal departments to ensure the smooth running and high standards expected of a premium portfolio.
You will be responsible for ensuring properties are well maintained, fully compliant, and that tenants receive exceptional service. The ideal candidate will be organised, confident, solutions-focused, and experienced in managing a fast-paced and varied property caseload.
Key Responsibilities:
* Oversee day-to-day management of a large portfolio of residential and commercial properties.
* Conduct regular property inspections and produce detailed reports.
* Ensure all properties comply with relevant regulations (H&S, fire safety, gas safety, EPC, licensing, etc.).
* Manage void periods, oversee refurbishments, and coordinate renovation works.
* Maintain accurate records across internal systems and databases.
* Manage and resolve tenant issues promptly and professionally.
* Maintain strong landlord relationships through regular updates and responsive communication.
* Support the lettings and renewals process where needed.
* Liaise with contractors, maintenance teams, and suppliers.
* Obtain quotes, instruct works, approve invoices, and ensure timely completion of repairs.
* Oversee rent collection and chase arrears where necessary.
* Manage property-related budgets, costs, and service charges (where applicable).
* Ensure all properties meet current legislation and best practice standards.
* Track and renew compliance certifications (Gas Safety, EICR, PAT, EPC, etc.).
* Maintain regulatory documentation and audit trails.
* Manage all aspects of the tenancy lifecycle, including check-ins, check-outs, renewals, and mid-term reviews.
* Ensure deposit handling complies with legal requirements.
* Coordinate with lettings and accounts teams to maintain smooth transitions.
Skills & Experience:
* Experience managing a property portfolio of at least 150–250 units.
* Strong understanding of UK property legislation and compliance requirements.
* Excellent communication and relationship-building skills.
* Ability to manage a large volume of work, prioritise tasks, and work under pressure.
* Strong organisational and administrative skills.
* Competent IT skills, including property management software.
* Highly organised with meticulous attention to detail.
Desirable:
* Experience in an affluent London market.
* ARLA or similar qualification.
* Experience managing both residential and light commercial units.
* Driving licence (beneficial for using pool cars)