Purpose
The Head of Venue Commercial will maximise commercial growth at Old Trafford by leading strategic planning, managing key relationships, optimising multiple revenue streams, and ensuring the effective delivery of profitable commercial initiatives. Play a pivotal role in aligning commercial activities with business objectives, analysing market trends, and fostering cross-functional collaboration to support sustainable growth and competitive advantage.
The Role
1. Work closely with Head of Supporter Services Sales & Service to ensure sales teams have the tools they need to achieve commercial objectives, through innovative and market-leading strategy.
2. Develop best-in-class hospitality & events experiences at Old Trafford, whilst also looking ahead to the Old Trafford Regeneration project and opportunities this will create.
3. Lead on ensuring requirements are delivered in wider club marketing and planning processes, working closely with the multiple teams to enable cross-departmental collaboration and efficiencies.
4. Execute your world class sales strategy through a productive, efficient and collaborative cross departmental team.
5. Ensure various stakeholders are set up to deliver and achieve clear priorities which align to club vision and values.
6. Ensure exceptional customer satisfaction results are achieved and expectations are exceeded.
7. Implement a consistent approach to working with other leaders to create a culture of collaboration and high performance
The Person
Strategic & Commercial Skills
8. Strategic planner who can extract actionable insight from complex datasets to drive revenue
9. Business case preparation and evaluation
10. Contract negotiation and management
11. Pricing strategy and margin optimisation
Financial & Analytical Skills
12. Budgeting and forecasting
13. Financial analysis and reporting
14. P&L management
15. Cost control and value engineering
Project & Operations Management
16. Resource planning and allocation
17. Change management
Leadership & Communication
18. Team leadership and development
19. Stakeholder engagement
20. Cross-functional collaboration
21. Clear and persuasive communication
22. Presentation and reporting
Digital & Technical Proficiency
23. ERP and CRM systems (e.g., SAP, Oracle, Salesforce)
24. MS Office Suite (especially Excel and PowerPoint)
25. Data visualization tools (e.g., Power BI, Tableau)
26. Understanding of digital transformation trends (depending on industry)
What We Offer:
At Manchester United, we recognize that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
27. Annual incentive scheme
28. Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
29. Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
30. Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
31. Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
32. Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
33. A Supportive Work Environment that values diversity, equity and inclusion, and individual growth