Loan Payout Administrator Manchester City Centre - 100% office based £30,000 (could increase depending on experience) Mon - Fri 9am - 5.30pm We're working with a well-established, fast-growing financial services business based in Manchester, who are looking to appoint a Loan Payout Administrator to support their expanding consumer and asset finance offering. This is a detail-focused, customer-facing role in a regulated environment, suited to someone experienced in operational processing, customer liaison and working at pace. The role You'll play a key part in ensuring lending deals are activated smoothly and efficiently, acting as a central point of contact for customers and dealer partners throughout the process. Key responsibilities include: Acting as the main contact for customers and dealer partners, providing clear updates on deal progress Reviewing and processing documentation accurately to support deal activation and payout Resolving queries and first-stage escalations to ensure positive customer outcomes Ensuring all lending requirements and internal processes are met Working closely with internal teams including Credit, Customer Services, Finance and Operations Activating assets and ensuring payments and documentation are completed within agreed SLAs Maintaining a strong right-first-time approach with high attention to detail The role operates on a shift pattern, supporting a 7-day service, working 5 days out of 7. About you: This is not an entry-level role. We're looking for candidates who are confident, organised and comfortable working in a regulated, fast-paced environment. You'll ideally have: Strong attention to detail and process-driven experience Excellent written and verbal communication skills Experience in customer service, operations, finance or lending environments The ability to manage multiple priorities and work independently A calm, professional approach when dealing with customers and partners Strong problem-solving skills and a collaborative mindset What's on offer: Competitive salary and benefits package 30 days' annual leave plus bank holidays 10% employer pension contribution Discretionary bonus and share schemes Free gym membership Life assurance and income protection Modern office location in Manchester