Your new company A respected, family-run business with over 100 years' experience supplying products to specialist industries. Your new role As Customer Care Team Leader, you'll support the Regional Manager and lead the Customer Care team, ensuring smooth coordination with Sales and efficient service delivery. Lead and motivate the Customer Care team Liaise with Sales to ensure smooth operations Monitor and chase internal processes to meet deadlines Resolve escalated customer queries professionally Identify and implement service improvements Support the Regional Manager with daily operations Prepare performance reports and suggest improvements What you'll need to succeed Confident, assertive communicator Experience in customer service or telesales leadership Strong organisational and problem-solving skills Ability to push back and drive results Experience with Microsoft Office and EMS systems Ideally 1 years in B2B customer service and sales is preferred but not essential What you'll get in return Company pension scheme Cycle to Work scheme Staff discount on products Health and wellbeing support programme Monday to Friday schedule - no weekend work What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)