Your new role
1. Receive and Log Incidents: Handle iing calls, emails, and other enquiries from end users.
2. Categorise and Prioritise: Classify incidents based on impact and urgency.
3. Troubleshoot: Use technical knowledge to diagnose and resolve issues.
4. Escalate: Referplex or unresolved cases to higher-level support.
5. Update Tickets: Maintain detailed records of incident progress.
What you'll need to succeed
6. Ability tomunicate in the medium of Welsh (desirable)
7. Basic understanding of helpdesks, platforms and underlying technologies.
8. Excellent customer service skills
9. Think critically and creatively to find solutions.
What you'll get in return
10. £ per hour
11. 12 week temporary role with possible extension
12. Hybrid working
13. DBS check is covered by agency.