We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Byddem wrth ein bodd yn clywed gennych os ydych chi'n:cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwychchwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyndrefnus ac yn barodiaddasu i ddysgu sgiliau newyddfod ag agwedd gadarnhaolOutdoor Welcome & Service Team Member / Aelod o’r Tîm Gwasanaeth a Chroeso Awyr AgoredStunning seascapes and a wealth of wildlife are waiting to greet you at Marloes Peninsula. The Marloes Peninsula combines dramatic coastal scenery and safe bathing on golden sands. You can look out for seabirds and seals and the remains of ancient peoples. Reporting to the Welcome Manager, you’ll be a part of a team of staff working in Marloes Sands and Martin’s Haven car parks. Mae morluniau trawiadol a chyfoeth o fywyd gwyllt yn aros i’ch croesawu ym Mhenrhyn Marloes. Mae Penrhyn Marloes yn cyfuno golygfeydd arfordirol dramatig ac ymdrochi diogel ar dywod euraidd. Gallwch gadw golwg am adar y môr a morloi ac olion pobloedd hynafol. Gan adrodd i’r Rheolwr Croeso, byddwch yn rhan o dîm o staff ym meysydd parcio Traeth Marloes a Martin’s Haven. Day to day, you’ll deliver a great all-round customer service experience. As an Outdoor Welcome Team Member, you’ll be responsible for answering queries and making sure visitors can find everything they need for their visit, whilst helping them park up in our car park. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone who cares about delivering great customer service. Understanding how and why we engage our supporters is key. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Motivated by achieving targets, you'll actively promote ways to support the National Trust such as promoting membership and all it's benefits to visitors. O ddydd i ddydd, byddwch yn darparu gwasanaeth cwsmeriaid cyffredinol gwych. Fel Aelod o’r Tîm Croeso Awyr Agored, byddwch yn gyfrifol am ateb ymholiadau a sicrhau y gall ymwelwyr ddod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad, gan eu helpu i barcio yn ein maes parcio. Pwrpas eich rôl yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau posib. Mae darparu profiadau gwych i ymwelwyr yn rhan o bwy ydym ni ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a’u bod yn ymgysylltu’n well oherwydd y gwasanaeth rydych chi’n ei ddarparu. Byddai’r swydd hon yn addas i unrhyw un sy’n awyddus i ddarparu gwasanaeth cwsmeriaid gwych. Mae deall sut a pham rydym yn ymgysylltu â’n cefnogwyr yn allweddol. Byddwch yn cyflawni safonau uchel o gyflwyno yn yr eiddo, ac yn sicrhau bod ein holl gyfathrebiadau gyda’n hymwelwyr yn glir ac yn gyson, o’r clic cyntaf ar y wefan, i’r posteri a’r arwyddion o amgylch yr eiddo. Wedi’ch cymell gan gyflawni targedau, byddwch yn hyrwyddo ffyrdd o gefnogi’r Ymddiriedolaeth Genedlaethol megis hyrwyddo aelodaeth a’i holl fanteision i ymwelwyr.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi. Closing Date: 08 February 2026 Important noticeIn line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171162IRC171162HaverfordwestFixed Term p/t (until 30/09/26)Ends: Feb 8th As the public face of the National Trust, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit to the Marloes Peninsula. Working outside, this role as an Outdoor Welcome and Service Team Member plays a core part in our National Trust team.Please note, this role is based at Martin's Haven car park and Marloes Sands and Mere car park. Your own transport will be essential.Contract: Fixed term contract until 30 September 2026Salary: £12.75 per hourHours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. A typical working day is 8am to 2pm, although hours will vary throughout the season. Weekend and Bank Holiday working expected. Full training and uniform provided.Start date: 1st March 2026.Interview dates: Week commencing 16th February 2026 Internally you'll be known as 'Welcome & Service Team Member'.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Fel wyneb cyhoeddus yr Ymddiriedolaeth Genedlaethol, byddwch yn estyn croeso cynnes, cyfeillgar, yn rhoi gwybodaeth ynghylch yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn mwynhau ymweliad cofiadwy â Phenrhyn Marloes. Gan weithio yn yr awyr agored, mae’r rôl yma fel Cynorthwyydd Croeso Awyr Agored yn rhan greiddiol o’n tîm Ymddiriedolaeth Genedlaethol.Sylwch fod y swydd hon wedi’i lleoli ym maes parcio Martin’s Haven a maes parcio Traeth a Chors Marloes. Bydd trafnidiaeth eich hun yn hanfodol.Contract: Contract cyfnod penodol hyd at 30 Medi 2026Cyflog: £12.75 yr awrOriau: Contract dim oriau yw hwn, sy’n golygu na allwn warantu nifer penodol o oriau bob wythnos. Er mai ein nod yw darparu patrwm gwaith cyson, mae angen hyblygrwydd gan y gall amserlenni newid yn ddibynnol ar anghenion y busnes. Byddwn yn ceisio rhoi cymaint o rybudd ymlaen llaw â phosibl. Bydd y swydd yn cynnwys gweithio ar benwythnosau a Gwyliau Banc, ond nid oes gofyn gweithio gyda'r nos na shifftiau hollt. Bydd diwrnod gwaith arferol o 8am tan 2pm, er y bydd oriau’n amrywio drwy gydol y tymor. Mae disgwyl i chi weithio ar benwythnosau a Gwyliau Banc. Darperir hyfforddiant llawn a gwisg.Dyddiad dechrau: 1 Mawrth 2026Dyddiadau cyfweld: Wythnos yn dechrau 16 Chwefror 2026 Yn fewnol, byddwch yn cael eich adnabod fel “Aelod o'r Tîm Croeso a Gwasanaeth’.Ar gyfer y swydd hon, bydd angen i chi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall rhagor am eich cryfderau a rhoi i chi ragor o wybodaeth am y swydd.Marloes Peninsula, Pembrokeshire, SA62 3BHCompliance.Eligibility to Work in the UK12.75 per hour