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Junior / 1st Line, IT Service Desk Analyst, Bolton Client:
GK Recruitment
Location:
Bolton
Job Category:
Other
EU work permit required:
Yes
Job Reference: 5c2b4db21b15
Job Views: 4
Posted: 02.07.2025
Expiry Date: 16.08.2025
Job Description: This role is for a Junior / 1st Line IT Support Analyst based in Bolton, working with GK Recruitment. The role involves providing first-line support for pharmacy systems, assisting users via telephone and remote access, and logging support requests.
We offer:
A starting salary of £24,700 plus overtime
Opportunities to develop your IT skills and build a career in a customer-centric team
You should be a good communicator with reasonable IT skills. The company supplies EPoS and PMR systems in the pharmacy sector and offers training, career progression, and benefits.
Responsibilities include:
Supporting pharmacy dispensers with IT issues via telephone
Using remote tools to assist users
Logging calls and emails in CRM
Updating the knowledge base
Raising jobs for engineers and liaising with them
Taking ownership of incidents and resolving them efficiently
Documenting issues for escalation
Candidate requirements:
Problem-solving attitude
Good communication skills (written and verbal)
Ability to manage workload and take ownership
If interested, apply now to join our team as a 1st Line IT Support Analyst.
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