Job Description
* Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance.
* Manage digital certificates: Ensure timely renewals, compliance with security policies, and maintain an accurate inventory in ServiceNow.
* Define and maintain CMDB data standards, ensuring accurate CI records, relationships, and service mappings that support operational, security, and audit requirements.
* Develop and implement policies: Create and maintain ITAM and certificate management policies and procedures aligned with industry best practices.
* Act as the SIAM authority for configuration management, guiding suppliers and internal teams on process adoption, data quality expectations, and integration with discovery tools and service models.
* Collaborate with IT and security teams: Ensure effective management of assets and certificates, supporting discovery via Azure and IP network.
* Conduct regular audits: Verify data accuracy and compliance with cryptography policies and standards.
* Provide training and support: Train staff on ITAM and certificate management processes, including automated workflows for renewals and notifications.
* Ensure services, applications, and infrastructure components are correctly represented in the CMDB, enabling impact assessment, change planning, and risk evaluation.
* Monitor completeness, correctness, and compliance of configuration data; drive remediation activities with suppliers and technical owners to maintain a trusted CMDB.
* Govern certification processes: Oversee creation, adoption, and deprecation of certificates, providing best practice guidance.
* Monitor and report: Track certificate standards, report discrepancies, and collaborate with the Service Management team.
* Support centralised certificate management: Implement centralised procurement through external CA authorities and integrate with ServiceNow.
* Enhance compliance reporting: Work with Cyber Security and IT teams to improve compliance reporting and policy development.
* Optimise Service Assets performance: Ensure optimal performance of Service Assets and configurations, providing monthly status reports.
* Review and update policies: Maintain supporting documents and coordinate the annual review process.
Qualifications
* ServiceNow Discovery Fundamentals (SNDF) Certification.
* Awareness of the full ITIL practice landscape, with experience working in an ITIL‑aligned or SIAM‑based environment.
* Strong knowledge of IT Asset Management discovery tools and best practices.
* Familiarity with digital certificate management and PKI.
* Excellent organisational and project management skills.
* Certification in ITAM (e.g., CITAM) or related field is a plus.
Benefits
* Private Medical Health care via Vitality
* Pension contribution, Life Assurance
* Professional certifications supported as part of learning and development.
* A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
* Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Netcompany is committed to providing an inclusive and barrier‑free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
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