Job Description
Primary contact for a portfolio of clients, acting as liaison, ensuring smooth operation of client accounts
Your new company
My client is looking for a proactive and client-focused individual to join their team. Acting as the primary point of contact for a portfolio of clients, you will play a vital role in ensuring their accounts run smoothly, managing metadata, analysing sales performance, resolving queries, and identifying new growth opportunities. This is a fantastic opportunity for someone who enjoys building relationships, working with data, and contributing to a fast paced, evolving environment.
Your new role
* Serve as the main point of contact for a portfolio of publishing clients
* Manage and respond to client enquiries, ensuring timely and professional resolutions
* Act as a liaison between clients and internal teams to ensure seamless delivery
* Oversee metadata, sales reporting, stock levels, and account administration
* Lead regular client meetings (virtual and in-person) to review performance and plans
* Identify and develop new business and growth opportunities within client accounts
* Collaborate with marketing teams to support campaigns and promotional activity
* Work with operational teams to resolve logistical or supply chain issues
* Support onboarding and offboarding of clients
* Continuously improve internal processes and client service delivery
What you'll need to succeed
* Experience in publishing, books, or a related industry (1-2 years preferred)
* Strong communication and relationship-building skills
* Confident managing multiple client accounts and priorities simultaneously
* Highly organised, detail oriented, and proactive
* Comfortable working with data, reporting, and systems
* Strong problem solving skills with a solutions focused mindset
* Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
* Experience with tools like Canva or marketing platforms is desirable
* Able to adapt in a fastpaced, changing environment
What you'll get in return
* Competitive salary
* Ongoing training and development opportunities
* Free on-site parking
* Service recognition awards
* A collaborative and supportive team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4792357