Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with — passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while, you'll help to maximize sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities
* Supporting the shop's management team with managerial tasks and collaborating with all other areas of the shop to meet customer demand.
* Ensuring Partners operate in a safe and legal manner.
* Fulfilling online customer orders for delivery.
* Stock replenishment — ensuring shelves are full and products are correctly placed for customers.
* Supporting the wider shop team including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
* Proactively driving the shop's commercial performance and suggesting continuous improvements.
* Reducing wastage through product due diligence and markdowns on near-expiry items.
* Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
* Good people and leadership skills.
* Understanding of retail and how to maximize commercial success.
* Experience in a customer-facing role.
* Good stakeholder management skills, including working with third parties and the wider Partnership.
Desirable skills/experience
* Duty Manager Training (for Internal Partners only).
Varied hours of full-time work (37.5 hours per week) across seven days, including early starts, late finishes, evenings, and weekends between 20:30 - 08:00.
The partnership
We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together through good and challenging times, with kindness and respect. We embrace differences, create an inclusive environment, and aim to help everyone thrive and grow both individually and collectively. As Partners, we make all the difference — and own it.
Important points to note:
* Some roles require pre-employment vetting, including DBS checks if applicable. You’ll be informed and provided with details during recruitment.
* Vacancies may close early if high application volumes are received.
* We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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