Job Overview At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely.
In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects.
Provide expert 2nd and 3rd line support, resolving escalated and complex technical issues with a focus on client satisfaction.
Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations.
As part of a small and agile team, you’ll need to be flexible and willing to help wherever needed—whether that’s troubleshooting an urgent network issue, assisting with 1st line support, or stepping in on a client project.
Administer and manage Microsoft 365 environments, including user accounts, security, and policy configurations.
Troubleshoot and maintain network infrastructure, including VLANs, firewalls, Meraki, and Ubiquiti devices.
Support and maintain Windows Server operating systems, including Active Directory, DNS, and Group Policy.
Project Leadership:
Lead IT projects, including Microsoft 365 migrations, SharePoint implementations, and infrastructure upgrades, from planning through to execution.
Stay current with the latest IT advancements and bring forward ideas to enhance our client offering.
At least 3 years of hands-on IT support experience, preferably in an MSP environment.
Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender).
Windows Server OS (Active Directory, DNS, Group Policy).
Network setups and troubleshooting (including VLANS, firewalls, and wireless infrastructure).
A full UK driving licence.
Certifications such as Microsoft or CompTIA (e.g., A+, Network+, Security+).
Experience with ITIL frameworks or similar service management practices.
A strong team player willing to get stuck in and help wherever needed.
At Ilkley IT Services, you’ll find more than just a job—you’ll discover a place where your contributions matter and your professional growth is prioritised. Competitive Salary: Up to £35,000 based on experience.
Professional Development: Access to training, certifications, and the tools needed to advance your career.
Whether it’s through certifications, mentorship, or providing you with exposure to a variety of technologies, we help you grow your career.
Generous Holiday Entitlement: 31 days per year (including bank holidays), with an additional 2 days after 2 years of service.
Work-Life Balance: Alternating shifts with minimal out-of-hours requirements to ensure a healthy balance.
Bonus schemes and access to productivity tools, such as ChatGPT Pro.
With scenic views of Ilkley Moor and a 10-minute walk to the town centre
Working Conditions This role is primarily office-based, with occasional on-site visits for installations or critical issues, occurring approximately 1–2 times a week. Our support desk is open from 8 AM to 5:30 PM Monday through Friday. Technicians alternate between two shifts, working from 8:00 AM to 4:30 PM and 9:00 AM to 5:30 PM on a weekly basis.
Apply today and take the next step in your IT career!