Housing Officer Exeter, United Kingdom Permanent, Full-Time (Monday to Friday, 9am–5pm) Salary: Up to £32,370 per annum Overview: An opportunity has arisen for a dedicated Housing Officer to join a leading housing provider in Exeter. This is a customer-facing role managing a defined patch of properties, ensuring tenancies are sustained and communities are well supported. Key Responsibilities: * Manage a caseload of properties, delivering proactive and person-centred tenancy management * Build strong relationships with residents to support tenancy sustainment and wellbeing * Monitor and manage rent accounts, implement payment plans, and promote a rent-first culture * Deal with all tenancy matters including sign-ups, successions, notices, and enforcement where necessary * Respond to antisocial behaviour, using legal tools and working collaboratively with partner agencies * Oversee void management, lettings, and meet key performance targets * Conduct regular estate inspections to maintain safe, compliant environments * Deliver intensive housing management, including support with bidding and housing plans Key Requirements: * Experience in housing management or a similar support-focused role * Knowledge of housing legislation, tenancy law, and regulatory standards * Confident in managing rent arrears, tenancy breaches, and ASB cases * Strong interpersonal and communication skills with a customer-first approach * Organised, self-motivated, and able to work effectively in the community To be considered for this opportunity, please contact Ellie Benson on (phone number removed)/(phone number removed)