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Customer Success Executive (6-Month Fixed Term)
London | Hybrid - with the opporunity to travel.
We’re looking for a proactive, organised, and customer-focused individual to join our team as a Customer Success Executive on a 6-month contract. You’ll help deliver high-profile international events in the iGaming (online gambling and betting) industry, working across digital platforms, live experiences, and internal teams to ensure an exceptional customer journey.
What You’ll Do
* Respond to visitor, exhibitor, and contractor queries via email, phone, social media, and live chat.
* Review and approve affiliate registrations following set guidelines.
* Create and schedule customer communications.
* Support event apps, digital tools, and online platforms.
* Assist in creating guides, FAQs, and other customer resources.
* Help run webinars and virtual onboarding sessions.
* Monitor feedback and prepare simple reports on customer queries and satisfaction.
* Work with marketing, sales, and operations to align customer communications.
* Provide on-site event support including check-in, help desks, and survey administration.
What We’re Looking For
* Experience in customer service, event support, or client-facing roles.
* Comfortable with digital tools and basic content management systems.
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to manage multiple tasks.
* Confident interacting with customers online, by phone, and in person.
* A team player with a positive, problem-solving mindset.
If you’re passionate about delivering great customer experiences and want to be part of a fast-paced global team in the exciting iGaming industry, we’d love to hear from you. Apply now and help us make these world-class events a success!
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