Assistant Head Concierge - Park Plaza London Riverbank
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.
As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
As our Assistant Head Concierge, your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
* Salary: £30,800 per annum
* Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
* Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
* 50% F&B discount at our restaurants and bars (for your whole party)
* Two free meals per day - including days off if you wish to come in!
* Access to 40% of your pay before payday through Wagestream!
* Recommend a Friend scheme - £750
* BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
* Vitality at work scheme with great gym discounts & more
* Ride to Work Scheme & free local cycling lessons
* 24/7 access to our Employee Assistance Programme
* Rotas published at least two weeks in advance (if applicable)
* Uniforms provided & free dry cleaning
* Annual Staff parties and events
* Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
* Has excellent interpersonal skills and the ability to connect with others
* Promotes a helpful and professional image to our guests and our team
* Manages requests promptly, helpfully, politely, and with a caring attitude
* Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
* Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
* Who possesses a good command of English and excellent communication skills
* Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
* With previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.