Overview
Business Impact Manager (Clearance)
ROLE PURPOSE
Our Business Impact Managers are responsible for the overall leadership and management of an OFL Clearance store, they work collaboratively with key areas of the business in the pursuit of key performance indicators that are set and aligned to OFL’s Clearance function. They are responsible for creating, developing, and coordinating high performing teams and are fundamental to the planning and prioritisation of goals and workstreams that drive up efficiencies and the profitability of their store. Through the sustained and measurable performance of their teams the Business Impact Managers are crucial to the productivity, motivation and morale of their people and are relentlessly focussed on increasing the stores capability and capacity to deliver OFL’s Goals and Mission.
Core Responsibilities
* Plan, prioritise and deliver against Key Performance Indicators for the store, create achievable sales targets, and continually work to transition stock smoothly from the RSC to our customer’s homes.
* Lead, manage and develop a team of sales and warehouse professionals, directly responsible for the line management of the Customer Impact Manager and Warehouse supervisor.
* Put mechanisms in place that manage team performance and provide regular feedback to all team members on their contribution to store KPI’s and organisational goals.
* Responsible for the compliant and efficient running of an OFL Clearance warehouse and showroom, ensuring all relevant policies, practices and processes are in place to provide a healthy and safe work environment.
* To liaise with the Retail Support team and warehouse functions to arrange the timely delivery of the right stock that will enable the store to achieve its KPI’s.
* Oversight of the employee rota system and any mechanisms in place to support planning and coordination of resources to best accommodate business needs.
* Provision of required reports, audit action points, risk assessments and stock counts as and when requested.
* Implementation and ongoing review of processes and procedures that meet requirements for compliance, banking and security processes and procedures.
* Monitor employee adherence and address issues and concerns.
* Lead the implementation of all marketing initiatives and pricing strategies as and when changes are communicated, work closely with the CIM to support implementation and actioning of required changes.
* Communicate daily with your team and ensure there are clear action plans in place and tasks and duties are allocated accordingly.
* Track, monitor and coordinate the training and development needs of their team. Ensure compliance training is kept up to date e.g. forklift license, van driver’s training to maintain basic operations in store.
* Work collaboratively with the central Organisational Development team to define what basic skills and knowledge are required to support the development and increase the capability of their team.
* Work closely with the central HR team to carry out people management activities associated with the employee lifecycle e.g. Recruitment, Grievances, Disciplinaries.
* Develops strong trusting partnerships with all key stakeholders through communication, commercial awareness, confidence, and collaborative ways of working.
* Shares own knowledge, learning and experience to coach and develop others.
* Shows high levels of motivation to achieve personal, team and professional goals.
* Takes responsibility for their own actions, operates openly and honestly and able to put themselves in other’s shoes.
* Good level of self-awareness and high levels of emotional intelligence.
* Maintain optimism and professionalism and adapts well to change, remains determined and focussed and able to take others with them.
* Be an ambassador for the Oak Furnitureland Clearance Stores and act in accordance with the organisations’ values and goals.
Skills And Experience
* Extensive experience working in customer-facing environments, demonstrating an in-depth knowledge, and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative based sales environments.
* Knowledge of using sales models and following sales processes enabling personal targets being achieved.
* Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
* Demonstrable knowledge and experience of working within successful high performing teams.
* Experience of consistently achieving stretch personal and team goals and KPIs.
* Understands the link between customer experience and key metrics such as NPS, Trustpilot, repeat business, and new sales opportunities.
* Up-to-date knowledge and awareness of the furniture industry, associated products and services, and understanding of Oak Furnitureland’s USPs and competitors.
* Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
* Knowledge and awareness of purchasing motivations and the internal and external factors that could purchasing decisions.
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