Customer Service Advisor Location: Leicester City Centre Salary: Up to £24,000 per annum, opportunity to earn bonus for positive customer feedback Job Type: Full-Time, Monday-Friday, 9-5, Permanent Are you a confident communicator with a passion for delivering exceptional customer service? Looking to take the next step in your career with a well-established company that values growth and progression? If so, we want to hear from you. We are currently seeking a Customer Service Advisor to join a dynamic team based in the heart of Leicester City Centre. Working within the legal services sector, you will play a key role in supporting clients with professionalism, empathy, and efficiency. What You’ll Be Doing As A Customer Service Advisor: * Handling incoming and outgoing telephone calls from clients and customers * Providing clear and accurate information in a polite and professional manner * Logging and managing customer queries, following up where necessary * Liaising with internal departments to ensure timely resolution of enquiries * Maintaining detailed and accurate records using internal systems * Delivering service in line with company standards and regulatory requirements What We’re Looking For: * Previous experience in a telephone-based customer service role is a plus * Excellent communication and organisational skills * A professional and polite approach to customer interaction * Strong attention to detail and ability to multitask * A team player with a positive and proactive attitude What's On Offer: * Competitive salary up to £24,500 per year * The opportunity to earn extra money for gaining positive customer feedback! * Full-time, permanent position * A supportive and collaborative team environment * Ongoing training and development * Clear opportunities for career progression * Central Leicester location, close to transport links This is a fantastic opportunity to become part of a reputable company where your contribution is valued and your career can flourish. If you feel this Customer Service Advisor role is for you then apply now