Hire Controller Location: Rushden Salary: to £37,000 Reporting to: Depot Manager Hours: 7:30am – 5:30pm (30-minute lunch break) Purpose of the Role To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments. Key Responsibilities Customer & Hire Management * Manage the full hire and off-hire process for plant and equipment. * Advise Hire Negotiators on pricing and specification details. * Prepare and issue accurate quotes for every customer enquiry. * Proactively follow up on quotes and support the sales team in securing business. * Build strong relationships with customers through regular communication and occasional site visits. Operational Coordination * Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance. * Manage all recharges accurately and in line with company procedures. * Produce and maintain Hire Desk Revenue Reports and Customer Reports. * Respond promptly to any hire-related customer queries, ensuring a professional resolution. What You’ll Bring * A proactive, driven, and organised approach. * Strong teamwork and communication skills. * Excellent attention to detail and the ability to work to tight deadlines. * Confidence in managing multiple priorities in a fast-paced environment. Qualifications & Experience * Basic knowledge of heavy plant and equipment (essential). * Computer literacy – training will be provided on internal systems. * Previous experience in a hire desk, logistics, or construction support role would be an advantage