Better places, thriving communities.
Position: Operations Manager
Location: Heathrow Airport, Terminal 2, Hounslow
Job Purpose
The Operations Manager role will be a management role within the Heathrow unitary management structure, reporting through to the Head of Soft Services, your role is to ensure the comprehensive governance, tactical and operational management of the airport's complex hygiene services maintained in line with contractual requirements and clients expectation, this will include comprehensive logistical deployment and management of a significant work force, it is essential that you are people focused and standards driven.
The role's prime focus is on providing the passengers of Heathrow an exemplar experience by delivering all that is pledged in the contract and its associated key performance indicators, the role works harmoniously in partnership with the client, so strong communication skills are essential.
Responsibilities
· Delivering a high quality, proactive Soft Facilities Management service to both the client and passengers and always discharge this responsibility with utmost professionalism
· Responsible for managing the Profit and Loss (P&L) account and attending monthly finance reviews to report on the financial performance of the Terminal during the reporting cycle
· Work with other Operations Manager to identify additional revenue opportunities.
· Leading, coaching and developing the operational teams
· Manage internal and external stakeholder relationships and expectations.
· Ensure that internal/external training is provided Developing best practice for FM services to drive service and quality improvements across the contract.
· Carry out regular site audits e.g. HSE and regular quality checks
· Act as key focal point for any operational issues and respond within agreed timescales.
· Ensure that all aspects of Health and Safety are covered and the correct documentation is held
· Ensure the contract meets statutory compliance regulations.
What we are looking for:
1. Ability to engage with the senior client team with confidence and a keen understanding of strategy, tactical engagement and operational delivery.
2. People focussed, passionate, kind and team orientated,
3. Experience in dealing with sub-contractors and supply chain.
4. Confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others.
5. Experience of managing a Soft Services support team, including absence management and development of staff.
6. Influencing and Teamwork: Ability to influence others and move toward a common vision. Must be a team player and able to work collaboratively with and through others.
7. Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change, Flexible and adaptable.
8. Financial Acumen: Ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible. Attends AFP meetings and has full grip on GMP.
#FMH
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .