Front Office Associate - Casual, Manchester
Position Summary
You deserve a career that fulfills your purpose. Join a team where everyone has a voice and be inspired by what’s possible. Discover your future and become the best version of yourself with us.
The impact you’ll make
You will be the first impression for guests, providing a warm welcome, answering questions, and offering information about hotel services and local attractions to make their stay memorable. You will also ensure a smooth check-out process, leaving guests satisfied.
What you’ll do
* Process guest check-ins, assign rooms, and activate room keys
* Coordinate with Housekeeping regarding room readiness and address guest concerns
* Respond to guest calls, messages, questions, or concerns
* Provide information and directions about the property and local area
* Handle check-outs and resolve any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, and run daily reports on arrivals and departures
What we’re looking for
* A warm, people-oriented demeanor
* Team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills, and ability to multi-task
Additional Benefits
* Meals in our Associate Dining Facility
* Uniform & dry-cleaning service
* Access to discounts through Perks at Work
* Cycle to work scheme
* Pension & Life Assurance
* Work-life balance flexibility
* Emotional wellbeing resources & associate assistance
* Training and development programs
* Career progression opportunities
* Awards and recognition events
* Monthly fun and focus events
This role involves working early and late shifts, including weekends. We are happy to discuss flexible working arrangements with you.
Marriott International is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, age, veteran status, or any other protected characteristic under law.
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