Care & Support Worker
Harlow - Bank
£12.21 Per Hour
Overall Responsibility
To provide a personal care & support service to a diverse range of vulnerable customers within our communities. Treating everyone with dignity and respect to meet their individual needs whilst promoting independence in a safe environment.
Key Responsibilities
Assist customers with personal care and needs in line with their care plans if required.
Empower customers to maintain and establish positive relationships in the wider community.
Provide practical support to customers for essential daily living tasks.
Be key worker for allocated customers to develop an understanding of their requirements and best meet their needs.
Assist with the creation of support plans and work with external parties in achieving the best outcomes for customers.
Encourage customers in developing and maintaining independence and emotional wellbeing.
Ensure customers are supported in a safe and caring environment with the confidence to raise issues
Recognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic manner
Work with colleagues to maintain accurate customer records
Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence
Undertake risk assessments for customers and administration and recording of medication in line with care plans
De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleaguesPersonal Competencies
Collaborative team player
Empathy and respect
Compassion
Open minded and a commitment to equality, diversion and inclusion
Flexible approach
Commitment to safeguarding customersSkills/Experience
Experience of working with vulnerable adults
Level 1 Health & Social Care or willingness to work towards
Basic IT literacy
Good verbal communication skills
Able to read, write and understand basic EnglishGeneral Responsibilities
To understand and comply with MTVH's safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
To comply with MTVH's Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
To act at all times within MTVH's policies, procedures and code of conduct and uphold MTVH's commitment to Equality and DiversityMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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