Restaurant Training Manager (YO! Restaurants - Field Based) Head Office - Wonderfield Group Contract: Full Time Salary: 44,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. • Experienced training professional. (A background in operations is desirable) • Driven by delivering exceptional guest experiences. • Intermediate to advanced IT skills (MS Office 365), specifically Teams. • Passion for learning technology. • Stakeholder engagement and commercially minded. • Excellent communication, planning and time management skills. • Self-motivation and ability to work on one’s own. • Great attention to detail and accuracy with the ability to anticipate needs and react quickly to demands. • Great flexibility. • Ensure all restaurant teams consistently deliver high-quality guest experiences that align with brand standards and exceed expectations across every touchpoint. • Conduct regular service reviews and guest journey observations, using insights to drive targeted coaching and continuous improvement. • Lead structured in-person coaching visits based on operational needs, offering hands-on support and development for restaurant teams. • Foster a culture of ownership and empowerment, encouraging team members to take initiative in enhancing the guest experience. • Collaborate with Operations Teams to run high-performing Training Centres, supporting both internal talent development and external candidate training. • Design and deliver impactful onboarding and training programmes, including the Manager in Training journey, embedding brand values, service behaviours, and tracking development through structured reviews. • New restaurant opening support from pre-opening training, onboarding, and ensuring operational readiness. • Create and maintain tailored development plans, providing clear growth pathways across all levels. • Track and report on training effectiveness, including learning completion rates, follow-ups, and participation in external programmes. • Attend regular cross-functional meetings to identify training needs, align on business goals, and build actionable support plans. • Attend annual reviews of Learning Pathways and provide strategic input on content gaps, improvements, and future training priorities. • Facilitate interactive workshops, covering areas of the guest journey such as surprise and delight moments, personalisation and service recovery. • Continuously challenge current practices and contribute ideas that support YO! Restaurants and the wider Wonderfield Group as an employer of choice. • Act as a brand role model — inspiring, motivating, and upholding values and behaviours in all interactions. • Commit to ongoing personal development to remain current, credible, and impactful in your role. Key Measures of suc