Pertemps Network Group are pleased to be partnering with a housing provider to appoint a Head of Delivery during a key period of service transformation.The Head of Delivery will play a critical leadership role, working closely with the Assistant Director to design, lead, and deliver major change and improvement initiatives across the Housing Service. This includes strategic delivery, inspection readiness, business transformation, system change, and large-scale programmes that improve outcomes for residents and ensure value for money.
Significant progress has already been made across repairs, contact centre performance, complaints management, and statutory compliance, with core safety areas achieving compliance levels between 98% and 100%.
Key Responsibilities
Programme & Project Delivery
1. Lead and oversee a coordinated portfolio of programmes and projects that underpin continuous improvement across the Housing Service.
2. Act as the strategic lead for delivery excellence, ensuring projects align with organisational priorities, governance frameworks, and best practice delivery methodologies.
3. Manage priority, cross-cutting projects including HRA budget management,savings, service charge reviews, and multi-year implementation programmes