Salary: £32k to £35k (dependent on experience)
Overview & core Values
At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues.
As a F&B Manager working for the hotels you will demonstrate a positive can-do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.
The hotel has 4 core important values which are central to the success of the hotel;
* Ownership – We think and perform like owners
* Driven – We have a constant desire for improvement
* Transparency – We ensure clarity in communication so that there are no surprises
* Investment in our People – We continuously invest in our people to ensure that they are the best that they can be
Key Skills Required
* Previous F&B Manager experience in hotel environment
* Commitment to delivering a high level of customer/client service
* Ability to communicate and influence across all stakeholders
* A strong ability to manage business/workflow priorities to ensure success of department
* Team player and able to work proactively with a wide remit
* Ability to work under pressure and under own initiative
* Experience of managing a team
* Firm understanding of GPs and menu engineering
* Creative and innovative approach
* Recognised and relevant qualifications for this industry
* Previous experience in event management
* Previous experience running a multi-outlet function
Core Duties and Responsibilities
* Take accountability for all F&B operations across restaurant, bar and function rooms
* Control expenditure within F&B outlets. This is a shared role but you’re involvement will be valued.
* Take accountability for achieving budgeted cost of sales in Food and Beverage
* Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell.
* Ensure full compliance with licensing laws, health and safety and other statutory regulations
* Ensure the completion of the shift handovers and shift checklists
* To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader
* Manage the day-to-day operation of F&B outlets
* Plan, coordinate and lead weekly F&B meetings
* Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation
* Deal with customer complaints ensuring effective outcomes
* Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability
* Supervise work at all levels and set clear objectives for F&B team and department
* Complete monthly F&B reports or as and when required
* Duty Manager responsibilities
* To update all employee documentation in EPS to ensure staff files remain current and up to date
* To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within EPS, and return to work (RTW) forms are complete and loaded in EPS.
* To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with
* Ensure all rotas are loaded into EPS and signed off by the set deadlines
People
* Fully accountable for all team members within the F&B unit in terms of recruitment, performance management
* Liaise with Line Manager with any issues which may be classed as high risk
* Act as a role model in terms of values, professional ethics and conduct
* Identify training needs within the team and deliver or source appropriate training
* Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company
* Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development
* To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue
* Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover
* Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments
* Act as role model for personal learning and development
* Have a flexible approach to assisting other departments where required
* To remain and demonstrate transparency across day to day management of F&B department
Quality
* Ensure all appropriate Standard Operating Procedures are adhered to
* Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel.
* Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively
* Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required
* Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures
* To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention
Profit
* Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue
* Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control
* Pro-actively pursue all practices in-line with company environmental and energy saving initiatives
* Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets.
* Remain sales focused at all times
* Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised
* To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business
General
* Comply with the company codes of conduct at all times
* Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values
* Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
* Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
* Produce reports as required in line with current guidelines
* Attend business reviews / board meetings as appropriate and actively contribute to all forums
Success Criteria
* Achieve or exceed the budgeted revenue and control expenditure
* Meet targets and objectives
* Minimal complaints from stakeholders to be received
* Positively impact the volume of repeat business
* Meet all deadlines of reporting to our owners
* Respond to all requests and queries in an urgent manner from the hotel owner and the hotel management team
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