We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
* Know your customers and serve them with passion and pride, providing great natural service.
* Encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Apply the training received to ensure safe working practices.
* Participate in seasonal, community, and charity events to create an inclusive atmosphere.
* Be knowledgeable about store performance, understand your role, and collaborate to deliver profit.
* Live our values, make everyone feel welcome, and follow store policies.
* Ensure to clock in and out at the start and end of shifts for accurate payment.
* Follow security procedures and wear safety equipment to keep yourself, colleagues, and customers safe.
* Follow the 'think 25' policy when serving age-restricted products.
* Respond promptly to assistance calls or interventions on self-service checkouts and explain your actions to customers.
* Maintain a clean, tidy, and organized store environment, keeping aisles clear.
* At times, may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to ensure safety and legal compliance.
* If this store has a Post Office Local, duties will include daily operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.
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