Midianet, Whitehaven, Cumbria, United Kingdom
Overview
Customer Service Advisor (Billing) and Customer Advisor Advanced (Income) for United Utilities – 12 month temporary contract with the potential to go permanent. Start dates: 20 October (Billing) or 27 October (Income). Pay rate: £13.34 per hour (Billing) or £14.21 per hour (Income). Payroll: paid weekly in arrears by contracted agency. Location: Sir Christopher Harding House, North Shore Rd, Whitehaven, Cumbria, CA28 7XY.
What you’ll be doing
Billing department
* Handle customer queries from start to finish
* Investigate billing issues and provide clear resolutions
* Discuss payment options and support customers in financial difficulty
* Handle complex back-office tasks such as splits and mergers, refunds, surface water queries, high measured bills, and new builds
* Proactively follow up based on customer feedback and system alerts
* Escalate cases when needed to ensure the best outcome
Income department
* Deliver friendly, helpful service from start to finish
* Own customer issues and follow through on promises
* Use IT systems to log and resolve queries
* Work with empathy, speed, and accuracy
We are looking for candidates with a customer-first mindset, great communication, tech confidence, and resilience. Previous call-handling experience is not required, but beneficial.
Training & shift patterns
Billing training: Monday to Friday 9am–5pm, 8 weeks. Shift pattern: Full-time 37 hours/week, 4 week rolling rota – 8am to 8pm; option 2 includes Saturdays.
Income training: Monday to Friday 9am–5pm, 4 weeks. Shift pattern: Full-time 37 hours/week, 4 week rolling rota – 8am to 8pm.
Ready to dive in? Apply today and start your journey with United Utilities, where your work really matters. The dedicated agency will reach out after your application.
Role details
* Seniority level – Entry level
* Employment type – Temporary
* Job function – Customer Service
* Industries – Administrative and Support Services
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