Key Responsibilities
* Ensure effective security and customer care, focusing on enhancing guest experiences.
* Compile and distribute duty rotas; oversee Security Duty Managers and Cleaning Team Leaders to uphold performance standards.
* Manage recruitment, appraisals, mentoring, and disciplinary processes, maintaining accurate documentation.
* Hold total responsibility for the cleaning standards at Midsummer Place Shopping Centre.
* Manage the delivery of all sub‑contracted and bought‑in services.
* Hold regular (daily, weekly, and monthly) team meetings to ensure all activities associated with service delivery meet the changing needs of the Centre.
* Investigate and report significant security incidents to senior management.
* Develop and implement sustainable cleaning practices to reduce waste, conserve resources, and minimise environmental impact.
* Promote recycling and eco‑friendly waste disposal throughout the site.
* Oversee all waste disposal and recycling activities to ensure compliance with environmental regulations.
* Ensure all cleaning chemicals and equipment meet environmental and health safety standards, regularly reviewing products to align with sustainability goals.
* Establish and maintain high hygiene standards in all areas, including public and high‑traffic spaces.
* Coordinate seasonal and periodic deep cleaning schedules, especially in areas with increased seasonal traffic.
* Oversee training for staff on Savills procedures and processes, on‑site equipment, and emergency protocols, ensuring compliance with health, safety, and HR guidelines.
* Coordinate site evacuations and emergency procedure training.
* Ensure all team members hold valid SIA Security Licences.
* Foster a positive, collaborative work culture with a focus on compliance and community support.
* Act as an ambassador for the Centre, promoting mental well‑being initiatives and team recognition.
* Empower and motivate team members, setting clear objectives and driving strategic growth for the Environmental Services & Security teams.
* Establish and monitor departmental budgets, emphasising productivity and efficient resource use.
* Work closely with other departments in Midsummer Place to support Centre objectives.
* Ensure adherence to health & safety, security, and environmental standards.
* Take responsibility for the day‑to‑day management of both the cleaning and security operations.
* Ensure robust and consistent operational procedures are in place and adhered to within both the cleaning and security teams.
* Maintain onsite documentation to the highest standard, ensuring compliance with all relevant legislation, including compliance and audit regulations.
* Be an operationally minded decision‑maker with strong leadership skills, embracing flexibility and change.
* Foster strong people management to ensure operatives and teams work in partnership for operational excellence.
* Exhibit strong communication skills and build relationships with tenants to ensure compliance with the Tenants Handbook.
* Maintain compliance with operational standards and uphold Health and Safety (H&S) procedures at the Centre.
* Oversee the effective and efficient day‑to‑day running of the Centre, ensuring personnel discharge their duties and provide assistance when necessary.
* Record all accidents and near misses and attend to serious incidents to take control as necessary.
* Manage first aid kit supplies and maintain the emergency ‘Grab Bag,’ conducting monthly checks.
* Conduct daily checks of common areas, addressing any remedial works promptly and ensuring safety for all visitors and tenants.
* Address inquiries from tenants, contractors, the public, or others who may make contact.
* Establish and maintain good relations with various authorities and local agencies, including local authorities and emergency services.
* Work should to shoulder supporting your team.
* Lead by example – this is a hands‑on role.
* Solutions focused; the individual will demonstrate the ability to identify opportunities/challenges and take action to deliver solutions.
Skills, Knowledge, and Experience
* Minimum of three years in security and facilities management within the retail, leisure, or hospitality sectors.
* Strong people management skills: valid SIA Security Licence and Public Space Surveillance Licence (if required).
* In‑depth knowledge of health and safety regulations and a commitment to compliance.
* Effective communicator and team leader with the ability to deliver results under pressure.
* Financial acumen, organisational skills, and a strong analytical mindset.
* Willingness to adopt a flexible approach to work patterns and work weekends/evenings/night shifts as required.
* Accurate record‑keeping with good attention to detail.
* Self‑motivated, able to work on own initiative and deal with demanding situations.
* Ability to work well with others, make clear decisions, and continue to deliver results under pressure.
* Knowledge of managing services within an agreed budget.
* IOSH or NEBOSH Health & Safety qualifications.
Working Hours – Full time = 40 hours (working patterns – weekend working is required to fulfil the role and working one night shift a quarter is required to spend time supporting the night shift teams).
Salary – £47,000
Please see our Benefits Booklet for more information.
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