Job Ref: CON1177
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Salary/Benefits: DOE
Contract type: Permanent
Hours: Full Time
Hours per week: 50 hours per week
Posted date: 18/08/2025
Closing date: 20/09/2025
All applicants must be able to provide evidence of their Right to Work in the UK.
Valid UK Driving Licence is preferred due to location.
Shared living accommodation a potential option, however located 2 miles away from the hotel
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* 30 minute paid break
* Meals on Duty
* 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
* NEST pension scheme for all eligible employees.
* FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
* Ongoing development, training and opportunities to progress.
* Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
* Regular rewards and recognition with monthly, annual and long service awards.
* Preferential membership fees for our award-winning Nàdarra Spa.
* 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop Spa Retail (excluding sale items), Food Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
* Uniform provided for guest-facing roles.
* FREE on-site parking.
Salary and Contract
* £36,000 to £38,000 per annum plus tips and Bonus Scheme
* 50 hours per week to include weekends and evenings - Full Time, Permanent following successful completion of probationary period.
Role Overview
The role holder will be responsible for long term relationships with future and maintain excellent relationships with current guests with the aim of securing long term business and maximising revenue. Operationally the role holder will provide the highest levels of front of house service to all guests managing the day to day running of the restaurants, to consistently exceed customer expectations. This is an extremely hands on role delivering a high quality service to a range of people. This role requires an individual with excellent leadership skills and a strong commercial focus who can work under pressure to manage the varied requirements of different types and numbers of guests.
Main Responsibilities
* Promote a culture of professionalism and inclusivity by actively promoting and role model the Company's 'Staff Code of Conduct' and encouraging your team to do the same.
* Actively take responsibility for building on and complementing the existing family run culture aiming to exceed customer expectations at all times.
* Manage complaints to successful resolution and take remedial action to ensure that there are no repeat complaints of a similar nature.
* Take responsibility for controlling rotas and staff labour, with previous experience managing labour forecasts and commercial knowledge.
* Work closely with the wider FB team to develop the beverage offering.
* Lead, motivate and inspire your team to consistently aim to exceed customer expectations.
* Aim to exceed revenue for food and bar sales by ensuring Supervisors and Staff always maximise up-selling opportunities.
* Ensure that the system of working is adhered to at all times to ensure the smooth and effective flow of customers through the restaurant service.
* Have a full knowledge at all times of what the bedroom occupancy rate is.
* Ensure that excellent working relationships are maintained throughout the department.
* Ensure good housekeeping by handing over to the next shift with everything in the same condition and location as when you arrived.
* Develop your Supervisors on a daily basis by coaching them to build on their areas of strength and develop in areas of the role where they are not as skilled.
* Actively encourage your Supervisors and Staff to obtain customer feedback and contact details
* Encourage team working by ensuring that Supervisors and Staff are actively looking for things to do when not busy with customers.
* Conduct on the job training for new staff and staff who are requested to do something different.
* Provide coaching and training to Supervisors and Staff in line with their personal development plans.
* Knowledge of staffing requirements, and competent with staff return to work and rotas etc.
* Aim to exceed revenue for food and bar sales by ensuring Supervisors and staff always maximise up-selling opportunities
* Any other duties as requested
WHEN ON DUTY MANAGEMENT SHIFTS
* Follow the appropriate Opening/Closing FB checklists to ensure the Hotel is fit for operation including staffing, security, health safety and general standards.
* Complete regular departmental checks throughout the shift (toilets, public areas, event spaces close down of staff room). All departments are to be thoroughly checked.
* Ensure that appropriate action is taken and communicated to the relevant departments with regards to cleanliness, health and safety and maintenance needs arising from checklist. Record information in relevant paper work (handover) and follow up when next on shift.
* Always maintain a high profile within guest areas and ensure regular checks are made along the corridors as guests go back to bedrooms when functions come to a close.
* Ensure that levels of communication between Duty Managers is maintained at all times by handover via e-mail.
* Action/respond to any guest's requests/complaints, and inform the appropriate manager. Ensure that correct procedure for complaints is followed and recorded (copy attached).
* Keep the hotel night shift team informed of any pertinent information in regard to the operation of the Hotel.
Person Specification
Essential
* Excellent communication skills both written and oral.
* Excellent management and leadership skills.
* Excellent attention to detail.
* Passionate about providing excellent customer service.
* A proven relationship builder with the ability to liaise effectively with all areas of the business.
* Able to work well under pressure.
* Previous experience of working in a similar role in a 4 star hotel, focusing on a range of customer requirements.
* Strong commercial and financial acumen.
Desirable
* Previous experience of working as an Assistant Restaurant Manager in a 4 star hotel.
About us
The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod's Bar Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
About Us
The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.
We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod's Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad.
We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.