Responsibilities
* Provide 1st and 2nd line desktop support to end-users, including troubleshooting hardware, software, and network issues.
* Perform system imaging, configuration, and deployment of desktops, laptops, and other end-user devices.
* Manage software installations, updates, and patching in line with IT security policies.
* Support end-users with business-critical applications specific to the banking environment.
* Collaborate with infrastructure, networking, and application teams for incident resolution.
* Document technical processes, troubleshooting steps, and deployment procedures.
* Ensure compliance with internal policies, industry standards, and audit requirements.
Qualifications
* Proven experience as a Desktop Support Engineer or similar role within a banking or financial services environment.
* Strong knowledge of Windows OS, Active Directory, MS Office Suite, and end-user hardware troubleshooting.
* Hands-on deployment experience including imaging, configuration, and rollouts.
* Familiarity with ITIL processes and ticketing systems (eg, ServiceNow, Remedy).
* Excellent communication and interpersonal skills, with the ability to support users across different teams and seniority levels.
* Ability to work independently and manage tasks in a high-pressure environment.
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