Job Description
Senior Client Services Manager -(251838)
Description
Senior Client Services Manager
Salary £28,174 to £30,804 per annum plus cash Health Plan and on-call shift payment of £14.30 per session
Permanent, Full Time (37.5 hpw)
Batley, West Yorkshire
We can’t offer a CoS for this role
Home, a place where you belong
You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment. Providing purposeful leadership at our Young Peoples Service in Batley, you will motivate and support the team to help young people develop independent living skills as they transition from our service into their local community.
What you’ll do
1. Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.
2. Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
3. Oversee health and safety checks, risk assessments, and accurate service records.
4. Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
5. Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.
6. Use technology confidently for planning, training, record-keeping, and team collaboration.
Why join us
This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly care. Be part of one of the Uk’s top 10 Great Places to Work!
You have
7. Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.
8. A deep understanding of customer circumstances and a passion for advocacy.
9. Experience of managing supported or care environments; experience in housing management is desirable
10. Experience in people management, including managing multiple services and/or managers.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
11. A vehicle insured for business use (mileage reimbursed).
12. You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
13. 34 days leave, pro-rated (including bank holidays and a “me day”)
14. Paid time off for volunteering
15. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
16. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
17. Career path with development and an excellent training package
18. Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Click