Salary circa £33,500 pa (negotiable based on skills and experience). Plus great benefits including Health Cash Plan and 2 paid volunteering days each year.
If you think you are the right match for the following opportunity, apply after reading the complete description.
On call shift payment of £14.30 per session
Permanent, full time 37.5 hpw
Norwich
We can't offer a CoS for this role
Home, a place where you belong
Home is more than a place to work its where you can be yourself, feel trusted, and know the work you do matters. Youll lead and coach a committed team delivering supported housing services that genuinely change lives. A hands-on role where every day is different, balancing people leadership, service quality, and real impact for customers. Youll have the freedom to shape how things are done, get involved in meaningful projects, and grow your career along the way. Working closely with our Operations Manager Naomi, youll be encouraged to have a voice, lead with confidence, and develop your strengths all in a supportive, fun, and welcoming environment.
What youll do
* Lead and coach a team to deliver safe, person-centred supported housing services.
* Champion safeguarding and health and safety across the service.
* Manage performance, supporting colleagues to grow and deliver great outcomes.
* Oversee service quality, contracts, KPIs, and customer satisfaction.
* Work closely with customers and partners to improve services and outcomes.
Why join us?
Youllwork with a wide range of customers,colleaguesand stakeholders, gaining experience across leadership, operations, and service improvement.Youllhave access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UKs Great Places to Work!
You have
* You have experience leading and supporting teams in housing or care settings.
* You have confidence managing performance and coaching others to succeed.
* You have a strong understanding of safeguarding and customer-focused practice.
* You have experience working with people with diverse and complex needs.
* Youhave the ability tomanage priorities across varied responsibilities.
Stronger together
We do our best work whenwereourselves.Thatswhy inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!
The practical bits
* Were open to agreeing a work pattern with you and youll manage your own diary
* This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
* Youll have the opportunity to network across services and with commissioners to ensure the service standards are delivered
* Youll need an enhanced DBS and we pay for that.
* You need to be able to drive and have access to your own vehicle insured for business purposes
Whats in it for you?
* 34 days leave, rising to 39 (this includesbank holidays and a me day).Theoptionto buy 5 more each year
* 2 paid volunteering days each year
* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
* Matching pension contribution (up to 7% and life insurance of 3x basic salary)
* Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
ClickAPPLY NOWto see our Senior Client Services Manager job description,find out about?usand forhelp to apply.
Roles can close early, sodontwait. xsngvjr For reasonable adjustments email.