About Us
Hoar Cross Hall – a historic estate and luxury spa resort in Staffordshire. We blend the grandeur of a stately home with state‑of‑the‑arts wellness facilities, offering guests an unforgettable escape where elegant surroundings meet world‑class hospitality.
The Role: Night Receptionist
As a Night Receptionist we ensure seamless check‑ins and check‑outs for late arrivals and early departures, safeguarding guest safety, monitoring security systems, and delivering outstanding service during overnight hours.
Key Responsibilities
* Welcome guests warmly, ensuring a smooth check‑in/check‑out experience.
* Handle reservations, check‑ins, and check‑outs efficiently and accurately.
* Answer phone calls professionally, efficiently, and in a friendly manner.
* Provide guest support, addressing inquiries and offering night‑time services.
* Ensure guest safety, addressing concerns and responding promptly to emergencies.
* Monitor security systems and respond to any issues.
* Sell additional packages and treatments to guests.
* Support other administrative duties as required.
Essential Skills & Experience
* Excellent communication and interpersonal skills
* Polite, professional, and guest‑focused approach
* Attention to detail and commitment to accuracy
* Confident booking‑system use and multitasking ability
* Sales‑minded attitude, promoting services and packages
* Knowledge of spa and hotel operations is a plus (training provided)
* Ability to work overnight shifts, including weekends and holidays
Benefits
* Competitive hourly salary of £12.94
* Complimentary use of spa and leisure facilities
* Free staff lunch from our on‑site canteen
* Complimentary spa day on your work anniversary
* Discounts on overnight stays and spa days
* 30% discount on food and drink
* Free on‑site parking
* Employee assistance programme
* Comprehensive induction and ongoing training
* Inclusive, supportive work environment with development opportunities
Hours and Schedule
* Contract: 40 hours per week
* Schedule: 4 nights on, 4 nights off, including some weekends and bank holidays
* Full flexibility required; may support team outside core hours when needed.
Additional Information
* Reliable transport required due to rural location; no public transport links.
* Right to work in the UK independently – visa sponsorship not guaranteed.
How to Apply
Apply directly through our careers site or contact our recruitment team for further information.
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