The Client Care Manager is a key role in leading and empowering the reception team to deliver an outstanding experience to our clients and visitors to the practice. It will require you to work closely with the Clinical Directors, Practice Manager and other senior team members. An important aspect of this role is to continuously lead by example and promote positive staff morale. This is a fullt-ime permanent position working 37.5 hours per week. Monday, Tuesday, Wednesday & Friday 8.30am – 6.30pm with an hour for lunch Weekends on a fair rota basis, currently 1 in 4 Saturday or Sunday mornings for 4.5 hours. Main Purpose and Goals To be efficient, pleasant, courteous, polite, concerned, and helpful to all clients, under all conditions, at all times to treat all practice personnel with the same respect and consideration as clients To assist ensure the smooth running of the practice To promote a good image of Bay Vets through a high standard of personal appearance and in communication with members of the public and work colleagues To promote our services, personnel and products, both within and outside the practice at all times To understand and implement practice policies To support marketing initiatives To demonstrate a commitment to continued professional development and training within your role and create a Personal Development Plan with key focus being related to your role To effectively lead and motivate the reception team with the goal of providing a gold standard patient and client service To actively drive and develop the Bay Healthcare Plan & Pet Health for Life and any other reception projects. Arrange regular meetings with Senior Leadership Team and Client Care Team. Provide one to one training and support for anyone providing a service in reception. Experience Excellent communication skills Excellent customer service Previous experience developing and training other team members. Previous experience managing a team Previous experience and a good knowledge of how to handle complaints. Knowledge Project Management Process Development Change Management Leadership Experience and knowledge Skills & Abilities Ability to delegate and manage day to day Excellent computer skills Excellent organisational Skills Leadership Confident Presenting skills Confident and clear communication skills What we offer 25 days holiday plus birthday day off Employer company pension contribution Life Assurance Enhanced sickness pay Enhanced equal family leave Staff benefit discount codes Recruitment referral reward scheme E-car salary sacrifice scheme. Bay Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. LI-ST1 LI-Onsite Salary Value: £ 26,448; Salary Description: per annum;