Level 3 / L3 AV Support Engineer (Microsoft Teams Rooms, MTR, Yealink, AV Support, ServiceNow) – Remote, £5,000 On-Call, High-End AV Support Location no Issue - Work from Home - Remote First A Level 3 / L3 AV Support Engineer (Microsoft Teams Rooms, MTR, Yealink, AV Support, ServiceNow) is required by a growing AV support team working on complex, enterprise-grade systems. This is a fully remote role, ideally suited to someone based in Northern England, but open UK-wide. You'll be the technical lead and final escalation point for AV issues, with on-call pay of £300/week (1 in 3 weeks). You must have: Strong hands-on L3 / Level 3 experience with Microsoft Teams Rooms (MTR), including MTR-P Good working knowledge of ServiceNow for incident and request handling Experience supporting Yealink AV hardware and peripherals Ability to proactively monitor systems and interpret alerts Confident communication skills – this is a client-facing, concierge-style roleYou’ll get access to hands-on training with top-tier AV kit – Microsoft Teams Rooms, Yealink, Lenovo, and HP systems – in a high-value, enterprise environment. You’ll step into a key role as the final technical escalation point before involving vendors. Day to day, you’ll manage L3 / Level 3 AV support and maintenance across Yealink, Microsoft Teams Rooms, Lenovo, HP, and inherited systems. You’ll clear backlogs, take ownership of tough technical problems, and lead remote support. On-call rota is Monday to Friday, 6pm–8am, once every 3 weeks. Site visits are rare – no more than 8 per year – and only when field engineers can’t resolve the issue. What’s on offer: £300 per week / £5,000 p/a on-call bonus, 1 in 3 weeks Remote-first with minimal travel Work on high-end AV projects – including 100” video wall installs Training with Microsoft, Yealink, Lenovo, HP Step up into a lead technical role in a growing teamApply now and take the lead on enterprise AV support