Razorblue role:
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure, and connectivity
Troubleshoot and fix technical faults and issues
Respond to client queries and service requests
Assist with user rights, passwords, accounts
Handle basic security administration
Diagnose issues and explain technical details clearly
Occasional onsite visits to clients
Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy!
Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly, tech-savvy attitude will truly shine here.
razorblue requirements:
We understand it’s unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your growth mindset, we would love you to apply.
Strong communication and relationship-building skills
Experience administering Microsoft Active Directory, Exchange Server & Office 365
Relevant certifications such as CompTIA, Apprenticeship, or higher education
Degree or degree-equivalent qualifications are desirable
People-centric approach & service orientation
Competent with Windows desktop & application support
Support for tablets and mobile devices
Basic network troubleshooting skills (ping, trace route)
Understanding of razorblue’s business, clients, and market
Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
Understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
razorblue gives:
Working for an IT partner requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain or specialize in one area, you can do that here. We value a true drive to learn and passion for technology over just qualifications. Our commitment to learning has led to 34 promotions in 2022.
We operate a hybrid working policy across most roles, emphasizing natural learning opportunities and fostering our teamwork culture.
Our other benefits include:
Base salary of £24,500 per annum depending on skills and knowledge
Hybrid working
25 days holidays per annum + public holidays + option to purchase 10 more
Your birthday off
£2000 Referral Scheme Bonus
Enhanced family benefits (maternity, paternity, adoption, Baby bonus)
Fully funded training and certifications
Two paid charity volunteering days per year
Discounted Broadband
Life insurance
Private Health Insurance with VitalityHealth
Quarterly team social fund
Cycle to Work scheme
Latest tech gear through our partnership with Currys
Eco-friendly electric car scheme
We are committed to an inclusive, accessible recruitment process. Please reach out for reasonable adjustments if needed.
Agencies/Recruiters Please Note:
We ask recruitment agencies to refrain from contacting us regarding vacancies to ensure an efficient, direct application process. We only accept applications directly through our website. Razorblue does not accept unsolicited CVs and takes no liability for fees related to such submissions.
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