Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.
Customer Services key duties include: -
1. Make daily outbound calls to ensure co-ordination with customers and installers during installations.
2. Receive phone calls from customers answering any general enquiries and complaints
3. Liaise with Project Managers to ensure work is completed on time
4. Work towards and achieve targets, Key Performance Indicators (KPIs) for your region
5. Log service calls and issues accurately in CRM system
6. Ensure remedials are completed to customers satisfactions before signing jobs off
7. Accurately update systems and reports
8. Monitor and track status of all installs
9. Execute all elements of the installation process to provide extraordinary customer experience
10. Be the point of contact to follow-up any issues arising during installations in the cluster region
11. Undertake the collection of monies from customers related to installations in the cluster region
12. Support to ensure any outstanding works are completed within a reasonable time-period
13. Check and submit invoice pa...