Job Description
Assistant Manager – Gaming Venue | Preston
Looking to step up, take on more responsibility and build a career in a fast-paced, customer-focused environment?
We’re hiring a driven and hands-on Assistant Manager to support the leadership of a busy venue in Preston. This is a brilliant opportunity to develop your management skills, take ownership and play a key role in delivering an outstanding customer experience.
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? What’s in it for you?
* Salary: £28,875
* Hours: 40 per week (5 x 8-hour shifts across 7 days)
* Day & evening shifts with flexibility required
* +£1.50 per hour for shifts worked between 11pm – 6am
* Clear progression opportunities into Venue Manager roles
* Supportive training and development programmes
* Company benefits including pension, wellbeing support & discounts
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? The Opportunity
As Assistant Manager, you’ll be the right hand to the Venue Manager — and when they’re away, it’s your time to lead.
You’ll help drive performance, support the team and ensure the venue runs smoothly day-to-day. From customer experience to operational standards, you’ll be trusted to step up and make decisions that keep everything moving.
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? What You’ll Be Doing
* Supporting the Venue Manager in delivering strong commercial performance and KPIs
* Stepping up as Acting Manager when required
* Leading, motivating and supporting the team on shift
* Delegating tasks and ensuring smooth daily operations
* Driving sales and engagement during busy periods and events
* Opening and closing the venue (keyholder responsibilities)
* Delivering exceptional customer service at every touchpoint
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? Customer Experience Focus
You’ll play a hands-on role in creating a welcoming and engaging environment by:
* Promoting offers, events and in-venue experiences
* Serving refreshments and supporting customer needs
* Using product knowledge to recommend games and enhance play
* Handling cash transactions accurately and confidently
* Ensuring compliance with policies, including Challenge 25 and industry regulations
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? What We’re Looking For
* Minimum 3 years’ customer service experience
* At least 1 year in a supervisory or management role (preferred)
* A confident leader with strong communication skills
* Commercial awareness and a proactive mindset
* Someone who thrives in a busy, customer-led environment
* Reliable, flexible and ready to take ownership
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? Location
Preston – must be able to reliably commute or relocate
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? Why Join?
This is more than just a job — it’s a chance to grow your career with a business that invests in its people. With modern venues, a strong team culture and genuine progression opportunities, you’ll be part of something exciting.