Job Overview
The post holder will provide efficient, effective and comprehensive clerical and administrative support to the Cardiology Department. The role is patient‑facing and involves direct contact with patients and families.
Responsibilities
* Co‑ordinate the day‑to‑day management and maintenance of inpatient/day case waiting lists in accordance with the Patient Access Policy and Cardiology Booking Policy.
* Book day cases and procedures undertaken in Cardiology, ensuring national and local targets are met.
* Replace cancellations with similar cases within guidelines, maintaining national waiting‑time targets.
* Instruct patients on stopping medication and inform them of fasting requirements for procedures.
* Deal with all patient enquiries regarding cancellations, rescheduling and holiday bookings.
* Contact patients and arrange convenient admission dates in line with booked admissions.
Qualifications
* Good standard level of education (GCSE or equivalent) in four subjects, including English.
Experience
* Experience dealing with patients/public face‑to‑face or working in a customer‑focused environment.
* Experience working as part of a team in a busy setting.
* Knowledge of the Patient Administration System and/or Endovault desirable.
Skills and Knowledge
* Knowledge of confidentiality and data protection issues.
* Ability to work under pressure while remaining calm and approachable.
* Excellent communication skills when acting as first point of contact for enquiries or complaints.
Benefits
* Salary sacrifice scheme.
* Car leasing scheme.
* On‑site staff accommodation (subject to availability).
* Retainment of NHS pension or option to join an alternative scheme.
* Opportunity to develop expertise in an encouraging yet challenging environment.
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability.
COVID‑19 vaccination is encouraged but not a condition of employment. Vaccination status will be checked at start for all new starters.
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