Assistant Aftersales Manager
About the Role
We're looking for a motivated and experienced Assistant Aftersales Manager to join our client's successful dealership team. This role supports the Aftersales Manager in the day‑to‑day running of the service department - helping drive performance, maximise profitability, and ensure customers receive a first‑class experience at every visit.
Key Responsibilities
* Assist the Aftersales Manager in the efficient daily operation of the service and parts departments.
* Supervise and motivate the service advisor and workshop teams to deliver exceptional service levels.
* Ensure all work is completed on time, to brand standards, and with maximum efficiency.
* Manage job flow, workshop loading, and technician productivity.
* Support customer handling - resolving issues quickly and professionally.
* Monitor key KPIs including labour sales, parts sales, and CSI scores.
* Support warranty processes, invoicing accuracy, and cost control.
* Identify training needs and help develop the team's skills and performance.
* Step up and deputise for the Aftersales Manager when required.
About You
* Proven background in automotive service, workshop control, or assistant management.
* Strong leadership, communication, and organisational skills.
* Focused on delivering high customer satisfaction and workshop efficiency.
* Confident working to targets and analysing performance data.
* Experience with manufacturer systems and DMS platforms is advantageous.
* Full UK driving licence preferred.
What's on Offer
* Competitive basic salary + performance bonus
* Manufacturer training and career development opportunities
* Company benefits package
* Supportive and professional working environment
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