At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands. We believe a key part of this success is our willingness to look forward, anticipate change and adapt our services to better meet the needs of our patients.
We are seeking a pragmatic and organisationally focused Operations Manager/Leader with relevant experience in similar, senior roles in response-led services. NHS and A&E Operations experience is essential. More importantly will have a demonstrable track record of operations leadership where you have demonstrated the ability to leads Team Leaders. You will have a commercial, flexible and pragmatic approach, able to play an active role in delivering the Trust's broader strategic objectives.
This post will work within the South Yorkshire CBU.If you are passionate about making a difference to the people of Yorkshire and want to play a critical role in shaping the future of our emergency service then we would like to hear from you.
Main duties of the job
To enable us to meet the future needs for our services we have invested significantly in our emergency operations and have embarked on a period of transformation aligning our emergency and urgent care services with those of the wider healthcare economy. Our emergency operations leadership team are seeking an innovative thinker with a strong and inspirational leadership style to take on the exciting and challenging role of Area Operations Manager.
Responsible for a large number of frontline staff and managers, you will ensure that the Teams are able to deliver services through effective workforce strategies, based on business planning, quality, governance & risk. Working closely with the Deputy Head of Operations and senior colleagues, you will ensure that robust policies, processes and practices are in evidence across your area of operations.Your senior-level experience may well include similar, response-based operations where the successful co-ordination of teams in often time-pressured and/or high-risk situations is key. You will bring a structured yet agile approach to business planning which delivers real benefit to day-to-day operations over the long term.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job responsibilities
* Provide leadership and full line management to a cohort of Team Leaders within a specified area ensuring they are well equipped to effectively line manage their teams
* Ensure your area within the Clinical Business Unit (CBU) has robust workforce strategies in place for A&E services that are aligned to the wider organisation.
* Undertake a Tactical Command role as part of the Trusts on call rota.
* Work effectively as part of the wider leadership team to achieve area objectives and key performance indicators
* Develop team-based initiatives and change where appropriate in consultation with the Deputy Head of Operations
* Work alongside other clinical colleagues to ensure the clinical competence of the team
* Prepare and submit concise, high quality management information to inform strategic decisions and measure operational performance against targets & standards
* Take a proactive and compassionate approach in dealing with employee relations and welfare issues and always maintain confidentiality
* Ensure clinical incidents are reported, investigated and lessons learned are implemented in line with all relevant trust policy and procedures including Serious Incidents, Incident Reporting and Clinical Case Reviews I collaboration with clinical leads
Person Specification
Skills
* High level interpersonal skills including the ability to inform, influence, motivate and negotiate, reaching agreement through cooperation and mutual trust.
* Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
* Able to manage internal and external relationships with sensitivity, tact and diplomacy
Qualifications
* Educated to Masters Level or able to demonstrate the equivalent level of knowledge and experience.
* Knowledge and understanding of the urgent care agenda
* Tactical Command Qualification
Experience
* Demonstrable experience of effective team leadership and management
* Experience of managing the delivery of operational services and achievement of performance targets across a regional/locality area
* Able to show evidence of budgetary responsibility and an understanding of cost improvement planning and expenditure controls- achieving financial balance and working within standard financial frameworks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Head of Operations South Yorkshire
£55,690 to £62,682 a yearPer annum. additional unsocial hours and on call payment
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