Location: Remote-first as a team but we have a Glasgow office space and meet as a team at least once a quarter.
Salary: £31,000-£41,000 FTE - based on experience
Reporting To: Managing Director
Deadline for applications midnight 2 July 2025
You must have proof of eligibility to work in the UK to apply for this role.
1. 5% employee pension contribution matched by 5% employer pension contribution
2. 25 days annual leave plus 8 days public holidays - holidays quoted are full time equivalent (FTE) and will be adjusted pro-rata if part-time. You also get an additional day off for your birthday.
3. We work remote-first as a team but we have a Glasgow office space and meet as a team at least once a quarter.
4. We are ideally looking for someone with existing networks within Scotland.
5. 35 hours working week with flexibility on when hours are worked. This would be adjusted for part-time applicants.
This role is available to both part-time or full-time applicants - simply state your preference on the application form.
We are Third Sector Lab – a leading digital agency and programme delivery partner for charities, social enterprises, and the public sector.
Founded by Ross McCulloch, our award-winning Glasgow-based team brings deep expertise in digital strategy, website development, and service design for organisations that create social impact. We’ve trained thousands of charity professionals, empowering them to use digital tools and service design to drive real change.
Active at the heart of the third sector digital community, we regularly host and speak at events, sharing knowledge and championing best practice. From building accessible websites to delivering tailored digital strategies, we help organisations across Scotland, the UK, and beyond achieve their goals and amplify their impact.
Role Overview
We are seeking an Account Manager to build lasting client relationships and oversee the delivery of website projects. You will coordinate with internal teams, ensure projects meet client expectations, and identify opportunities for additional value.
Third Sector Lab is an award-winning digital agency based in Glasgow, dedicated to empowering charities, social enterprises, and public sector organisations to achieve greater impact through digital innovation. Renowned for our collaborative and values-driven approach, we specialise in website development, digital strategy, and service design tailored to the unique needs of the third sector.
Our commitment to inclusive, ethical, and user-centred solutions has earned us industry recognition and multiple awards, reflecting the real difference we make in the communities we serve. At Third Sector Lab, we believe in harnessing digital technology to drive positive social change.
Key Responsibilities
1. Serve as the main point of contact for clients, fostering trust and satisfaction.
2. Oversee the delivery of website projects, ensuring alignment with timelines, budgets, and quality standards.
3. Coordinate with self-managed project teams to ensure smooth execution and resolve issues proactively.
4. Use project management tools to monitor progress and communicate updates.
5. Identify opportunities to expand client engagements.
6. Gather and act on client feedback.
7. Support the Managing Director with business development as needed.
Person Specification
Essential
1. Proven experience managing client accounts and digital projects (ideally in an agency setting).
2. Familiarity with website development processes and digital best practices (accessibility, SEO, UX, CMS).
3. Excellent communication, organisational, and collaboration skills.
4. Proficient with project management and CRM tools.
5. Experience working with multidisciplinary teams and freelancers.
Desirable
1. Experience in the charity, social enterprise, or public sector.
2. Knowledge of user-centred and content design principles.
Values & Approach
1. Passionate about using digital for social good.
2. Committed to inclusive, open, and ethical working practices.
3. Curious, adaptable, and continuously learning.
Contact: kerry@thirdsectorlab.co.uk for any questions regarding this role; however, we do not accept applications through email; we only review candidates through the online form.
Third Sector Lab is an equal-opportunity employer. We welcome applications from everyone and are happy to discuss any accommodations you may need during the process.
Requirements
Essential
1. Proven experience managing client accounts and digital projects (ideally in an agency setting).
2. Familiarity with website development processes and digital best practices (accessibility, SEO, UX, CMS).
3. Excellent communication, organisational, and collaboration skills.
4. Proficient with project management and CRM tools.
5. Experience working with multidisciplinary teams and freelancers.
Desirable
1. Experience in the charity, social enterprise, or public sector.
2. Knowledge of user-centred and content design principles.