Manufacturing Customer Service Representative / Account Manager - EMEA | 18 Month Vacancy
Wrexham Area | Hybrid Working | Full-Time | Project Cover
I am working with a global manufacturing business seeking a confident and capable individual to join their EMEA Customer Service team on a project relief basis. This role is critical in supporting a high-impact project and ensuring seamless service delivery across multiple markets.
Responsibilities
* Managing customer accounts across the EMEA region, ensuring timely and accurate order processing via SAP
* Acting as the key liaison between customers, production, planning, and logistics teams
* Monitoring stock levels and coordinating with internal departments to meet delivery schedules
* Handling customer queries and providing proactive updates throughout the order lifecycle
* Supporting wider project activities and contributing to process improvements
Qualifications
* Manufacturing industry experience is essential - you understand the pace and complexity.
* Proven experience using SAP for order management and customer service
* Strong communication skills and the ability to work effectively across departments and regions
* A proactive, solutions-focused mindset with excellent attention to detail
* Experience working in an EMEA or international team is highly desirable.
Benefits
* Competitive salary and benefits package
* Hybrid working model (following initial onboarding)
* A collaborative and supportive team environment
* The chance to contribute to a key business initiative with real impact
Ready to take the next step? Apply today or contact our team for more information. This is a brilliant opportunity to bring your manufacturing expertise into a dynamic, international role!
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