The Role
As a Systems Analyst level 2, you will support the Senior Systems Analyst in helping to bridge the gap between business requirements and technical solutions. You will work alongside senior team members and business stakeholders to assist with requirements analysis, documentation, and the day-to-day support of critical business applications.
This role is well suited to someone developing their analytical and technical skills, with opportunities to learn how systems are designed, supported, and improved within a collaborative environment. You will contribute to ensuring the reliable performance of applications by assisting with issue investigation, testing, and solution implementation under guidance from senior colleagues.
As part of our operational support model, you may also be required to participate in an on-call rota, providing technical support and assisting with issue resolution outside of standard working hours when required, with appropriate support and escalation paths in place.
You Will
1. Bring 1–3 years’ experience in a systems, application support, business analysis, or IT support role, or equivalent graduate-level experience.
2. Support the Senior Systems Analyst in gathering, documenting, and validating business and system requirements.
3. Assist with the support and day-to-day operation of business-critical applications in a live environment.
4. Participate in issue investigation, troubleshooting, and incident resolution, following defined escalation paths.
5. Work within established IT service management processes, including ticketing, change, and release management.
6. Collaborate effectively with technical teams and business stakeholders to understand system behaviour and user needs.
7. Contribute to testing activities, including UAT support, test case execution, and defect logging.
8. Develop an understanding of system integrations, data flows, and interfaces such as APIs.
9. Support on-call or out-of-hours activities when required, with appropriate guidance and escalation in place.
10. Continue to build technical and analytical capability through on-the-job learning and formal development opportunities
11. Experience in scripting and automation is beneficial
12. Hybrid working – 3 days in the Cheltenham office
You Are
13. Comfortable working under the guidance of senior colleagues while taking ownership of assigned tasks.
14. Analytical and methodical, with a logical approach to problem-solving and issue investigation.
15. Able to communicate clearly and professionally with both technical and non-technical stakeholders.
16. Detail-oriented, with the ability to produce clear, accurate documentation.
17. Curious and motivated to understand how systems, data, and business processes work together.
18. Organised and capable of managing multiple tasks while meeting agreed priorities and deadlines.
19. Proactive in identifying issues, learning opportunities, and areas for improvement.
20. Adaptable and able to work effectively in a fast-paced or changing environment.
21. Willing to follow established processes while developing confidence to suggest improvements.
22. Comfortable working with live systems where reliability and service quality are critical.
23. A collaborative team player who values knowledge-sharing and continuous learning
24. Interested in developing scripting and AI automation skills
Working for Superdry has never been so rewarding…
25. 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
26. An additional day off to celebrate your Birthday
27. Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
28. Company Pension scheme
29. All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
30. A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
31. Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
32. A health cash plan is open to all employees.
33. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
34. Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
35. A range of learning and development materials to help you in your career and grow with us
36. We like to give back, so we allow our employees time off for volunteering work
37. A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
38. You’ll also have access to a Cycle To Work Scheme
39. A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.