Job Title: Transport Commissioning and Allocation Officer
Salary: £29,832 - £31,877 per annum
Hours: 35 Hours per Week
Location: Warndon Depot
Team: Transport Commissioning Team
Contract: Permanent Contract
The Role:
Are you ready to make a difference in the lives of vulnerable adults and children across Worcestershire? We are seeking a highly motivated and detail-oriented Transport Commissioning & Allocation Officer to join our Integrated Transport team. This pivotal role ensures the safe, efficient, and cost-effective delivery of transport services for Adult and Children’s Social Care, as well as Mainstream and Special Educational Needs (SEN) clients, within a dynamic, demand-responsive environment.
Key Responsibilities
* Oversee the day-to-day operational, contractual, and performance management of all social care, Mainstream and SEN transport contracts, ensuring compliance with council policies and statutory requirements.
* Lead negotiations and arrange transport contracts, ensuring all commissioning and audit procedures are followed, and databases are accurately maintained.
* Collaborate with Team Leaders, social workers, short break centres, operators, and parents/carers to commission and review transport provision that meets specialist client needs, adapting swiftly to changing demands.
* Support the development of innovative passenger transport initiatives, identifying market-shaping opportunities and cost reduction strategies in line with legislation and council objectives.
* Produce comprehensive reports on contractual amendments, cost impacts, client trends, and key performance indicators for senior management review.
* Manage and resolve enquiries and complaints from stakeholders, ensuring clear communication and appropriate action.
* Ensure all contract and client information is recorded and stored securely, in compliance with data protection and council procedures.
* Represent the authority at consultation meetings, forums, and surgeries on transport-related matters, maintaining a high standard of professionalism and diplomacy.
About You
You will have significant experience in a multi-disciplinary administrative or financial role within a customer-driven service, ideally with a background in transport commissioning or a commercially related field. Your proven ability to manage budgets, negotiate with commercial enterprises, and deliver service improvements will be essential.
Essential Skills and Experience
* Strong financial acumen with experience in monitoring, and reporting.
* Excellent negotiation, communication, and interpersonal skills, with the ability to write complex reports and liaise effectively with a wide range of stakeholders.
* IT skills, particularly in database management and Microsoft Office applications.
* Ability to prioritise workloads, work both independently and as part of a team, and make informed decisions in a fast-paced environment.
* Experience working with third sector organisations and understanding the diverse needs of social care and SEN clients.
* Knowledge of safeguarding, health & safety, and risk assessment procedures.
Desirable
* Knowledge of transport legislation, including taxi and PSV licensing.
* Experience in market shaping, LEAN processes, and networking within local government.
* Relevant transport or professional qualifications (e.g., CPC in Passenger Transport, European Computer Driving Licence).
What we offer
A dynamic and supportive team environment.
Opportunities for professional development and continuous learning.
The chance to play a key role in shaping transport services for vulnerable residents across Worcestershire.
Flexible working arrangements and the opportunity to attend meetings at various locations.
Additional Requirements
Willingness to adapt to change, work outside normal office hours, and travel at short notice within Worcestershire.
Commitment to equality, diversity, and continuous improvement in service delivery.
Benefits
* Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff). Up to 31 days from five years of service.
* Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a valuable part of the pay and reward package.
* Professional Learning & Development: Encouragement of learning and development opportunities.
* Flexible Working: Hybrid working is offered where possible.
* Equality & Diversity: Commitment to equality of opportunity for all citizens and celebration of diversity.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: Friday 22nd May 2026
Anticipated Interview Date: W/C 1st June 2026
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