JOB DESCRIPTION
Electronic Gaming Managers support and drive the strategic goal of the Company of an innovative, nimble, efficient and profitable Electronic Gaming/Slots operation. This role is focused on leading & supporting the department in maximising sales and revenue through customer satisfaction.
Key Skills and Responsibilities:
1. To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities
2. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner.
3. Responsible for ensuring an industry-leading level of customer service is offered by the slot host team, meeting & exceed player expectations and in line with “The Genting Experience” standards
4. Is a managerial point of contact for the Electronic Gaming customer base
5. Use gaming knowledge and understanding to ensure that all equipment performs as per specifications.
6. Has a comprehension and awareness of results monitoring and reporting in line with Company procedures
7. Focuses on revenue generation through commercial and astute decision making
8. Keeps up to date with UK and International electronic gaming trends and product developments
9. Ensure player tracking systems are used fully and Player Rewards are promoted to achieve maximum customer data capture
10. Work closely with the Regional Marketing Manager to create promotional plans for retention and growth
11. Deliver outstanding experiences for our customers using the Tournament facilities on Slots and e-Tables
12. Work closely with other departments to ensure all staff are aware of ongoing promotions and can confidently explain them to our players
13. Ensure clear and effective channels of communication are kept across all departments.
14. Take ownership of the handling of all complaints and disputes, showing empathy and understanding to achieve resolution
15. Actively seeks out and acts on customer feedback on product, offers and service levels
16. Ensuring a fair and consistent approach to managing performance is consistently achieved
17. Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge
18. To assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques
19. To encourage and develop a team ethic amongst all employees
20. To carry out any other duties as deemed appropriate
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
21. Private GP helpline.
22. Discount portal for popular retailers, restaurants, leisure and more.
23. Pension scheme.
24. Life assurance.
25. Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
26. 20% discounted gym membership.
27. Mental health support.
28. Family-friendly and wellbeing policies.
Flexible benefits* " designed for employees to choose the best package for their personal needs.
29. Health Cash Plan (level 1 is company funded).
30. Critical illness cover.
31. Dental insurance.
32. Travel insurance.
33. Health Screening.
Rewards, recognition, development, and events
34. Career development opportunities.
35. Genting Academy " online learning portal.
36. Long service awards.
37. Staff social fund.
38. Annual company Christmas present.
39. A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
40. Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.